What Great Donor Customer Service Looks Like

Great customer service to donors is almost a nonsequitor, which is why it is so important to celebrate it when it happens. Last weekend, I went on the website of The Missouri Botanical Gardens to make a small donation in memory of a friend’s partner’s parent who died out of town. I had only met my friend’s partner Scott twice and never his parents. It was simple and easy to make the donation. Since I didn’t know Scott’s deceased parent’s name, I filled in the on-line form with “Scott’s Mother.”

First thing Monday morning, I got a call from Ann in the development office of The Missouri Botanical Gardens. She called to alert me that she had looked up the obituary and it was Scott’s Father who had died! She then proceeded  to offer me her name and phone number in case I needed help in the future with a gift.

I am sure Scott would have forgiven me if I had botched the gender of his parent who had passed, but I didn’t have to ask for forgiveness thanks to Ann. It’s the kind of thing that makes you want to give a larger donation!

Gender-confused fan of Ann, Carol Weisman, MSW, CSP


1 Comment »

  1. Claudia Harrod said

    Can I subcribe to your blog ..if so, how do I sign up?

RSS feed for comments on this post · TrackBack URI

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: